Delete your SetMate account

This is the fastest route and takes effect immediately.

1. Sign in to SetMate — in the mobile app, or at setmate.ai in a browser.
2. Open Settings, then the Account section.
3. Scroll to the Delete Account panel at the bottom.
4. Type the confirmation shown, then confirm.

Your login is disabled the moment you confirm. Sessions already signed in on other devices lose access immediately rather than staying valid until they expire.

Three situations have no in-app option, by design. Email us and we will handle it:

• You are the workspace owner. The owner account is the business account — deleting it from inside the app would strand your team's records with nobody to hand them to. Email us to close the business account properly.
• You are the last admin or owner. Deleting your account would leave nobody able to manage the workspace. Promote another team member to admin first and then delete your own account, or email us.
• You cannot sign in. Email us instead.

Write to privacy@setmate.ai with the subject Delete my account. Send it from the email address on the account if you can — that is the quickest way for us to confirm the request is really yours. If you can't, tell us the business or workspace name and we will verify your identity another way before deleting anything.

We complete verified requests within 30 days.

When your account is deleted, we erase:

• Your password, so the account can no longer be signed in to.
• Your name and email address — both are replaced with a non-working placeholder, so the account can't be signed in to or contacted.
• Your phone number, profile photo, and personal app settings.
• Your digital business card, your email signature and any signature images.
• Your voicemail greeting.

If you recorded an audio voicemail greeting, the recording of your voice is deleted from our storage as well — not just the setting that points at it.

SetMate is used by businesses, and most of what lives in a workspace belongs to the company rather than to any one person. Deleting an individual account never deletes the company's records:

• The workspace's business records — contacts and leads, call recordings, messages, notes, routes, and campaigns — stay with the business. Anything that was assigned to you simply becomes unassigned. If these were deleted with your account, your colleagues would lose their own work, and links already shared with customers would break.
• An empty, anonymized record of the account is kept so the workspace's history stays intact. It no longer contains your name, email, phone number, or any other personal detail.
• Backups. Deleted information may remain in routine backups for a limited period before it is overwritten.

If you want the business account and everything in it removed — not just your own login — say so in your email and we will close the whole workspace.

Our Privacy Policy explains more about what SetMate handles and why. For anything else, reach us at privacy@setmate.ai or through our contact form.